| Frequently Asked Questions (FAQ) |
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| Q: Have you got a catalogue? |
| A: No, all our products are online. |
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| Q: If I need a piece of advice about a hotel or a golf, who should I contact? |
| A: You can either send to us an email at , either call us at: +33 494 832 010. |
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| Q: Can I send a cheque to pay an order? |
| A: No, you can not use this method of payment on efrancegolf.com, only the payment by Credit Card is accepted. |
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| Q: By booking on efrancegolf.com, when do you debit my account? |
| A: We proceed to the debit of your account, as soon the order has been valid, but you can cancel without any charge until 30 days before the date of arrival (see the link Terms & Conditions). |
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| Q: What is a pre-booking? |
| A: A pre-booking is an availability’s request for a selected stay. As soon we received your pre-booking, we will manage your demand, check the availabilities and send to you an order form in the next 48 hours. Then you can valid your booking. |
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| Q: How to know if my order has been recorded properly? |
| A: You receive an automatic confirmation email if the request has been well-recorded. If you do not receive anything, it means that your order has not been managed. It could come from a cancellation from you, a problem in the payment, or a refusal of payment. |
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| Q: What should I do if I have made a mistake in my order? |
| A: You can either contact our customer service by phone at +33 494 832 010, or by email at and precise the reference number of your order. We will give you a new offer subject to availability. We advise you to do not cancel your file before having an answer from us. |
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| Q: How to do to stop my subscription to your newsletter? |
| A: You can stop your subscription to our newsletter by clicking on the link provided at the bottom of our message. You can also send an email at . |
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| Q: What should I do if I have lost or forgotten my logins? |
| A: Just send to us an email at with your details (Last name, first name, address…) |
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| Q: What should I do to cancel an order? |
| A: You can either contact our customer service by phone at +33 4 94 55 97 77 or send an email at with the reference number of your order. In case of cancellation, we invite you to read the terms and conditions. |
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